People say the nicest things…

Here is some of the feedback we’ve had from our work…

6 month project, ending Dec 2013.

Testimonial – December 2013 – Ruth Bill – Yelverton

To whom it may concern

I contacted Marco and Emma Perrett on recommendation from a neighbour, to discuss my proposed building work which entailed extensions and refurbishment and reconfiguration of a 1970’s bungalow. From the moment I first spoke with them I decided that I liked the way they worked and their ethos of working with me at each stage of the project, so much so that I did not seek an estimate from any other forms. They are extremely hard working and have been most considerate of my requirements, whilst happy to give advice and ideas that might enhance the project. The plans evolved as the work progressed and they were happy to incorporate changes to the original design.

It has been an excellent partnership between client and builder. Marco has a dedicated team of specialists and Emma has consistently kept me up to date with the budget.

I would recommend them without reservation. They do indeed live up to their commitment as providers of “a considered and considerate building service”.

Ruth Bill

Yelverton

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Tender process for large re-design and re-build of residential home in Ashburton. Helping client finally cost out the build and enable them to see where and how they could manage their budget accordingly. (July 2013)

Marco and Emma are the driving force behind the team that makes up Perrett and Family Builders.

We came across them purely by chance, seeing their distinctive logo on Marco’s van. ‘Nice packaging’ we thought and made the call to them, we are so glad we did. With P&F you really can judge a book by its cover.

Emma’s communication and organisation is simply outstanding and at odds with the norm from builders. We were kept in the loop throughout the tender process with daily emails either direct to us or with us being cc’d into communication with contractors.

Marco is a great guy, his knowledge, experience and passion for what he does is amazing. His work is a measure of him and the pride he takes in it is clear, a man after our own heart.
The site visit day allowed us to meet the rest of the team that makes up the whole. They are fantastic ambassadors for P&F and it was clear that trust, reliability and transparency are key if you want to be a part of the team.

We were not lucky enough to have been able to employ the Perretts this time. If you have the opportunity to use them, DO! You will have a builder you can trust and an end product to be proud of.

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Project: Residential
home, Buckfastleigh.

Brief: Complete
internal, two-storey reconfiguration, working to architects plans.

Duration: 10 weeks
(Jan – March 2013).

We have just said farewell to Marco after three months but he and the whole of the Perrett family will not be forgotten.

From the first response to our invitation to tender for the job we realised that we had found a team that matched our aspirations. Their approach was methodical, precise and professional and, even had their quotation not been so competitive, I think they would still have been the successful bidders.

With Marco as the front man and Emma providing all the administrative back-up (as well as being a busy wife and mother) this is a formidable combination. The family is further extended by the specialist sub-contractors (steelwork, plastering, plumbing and carpentry) brought on to site and by the suppliers who service the business. From discussions, it is clear that Perrett & Family Builders is respected on all sides.

Marco himself is a perfectionist. Not once in his time on site did he use the use the phrase “Oh, leave it, it’ll do” – I think he would choke on the words! Similar standards prevail in the others he brings in. If he has a fault it is that he is too helpfully co-operative: If anyone on site has a problem Marco will leap in to assist or advise to the detriment of his own priorities. This often leads to some very late finishes while he strives to catch up on his own after everyone else has fled. Emma, who controls everything else with apparent ease, hasn’t managed to win on this aspect yet! One other major asset of this team is their enthusiasm for discussing the job. We had architect-drawn plans but in numerous areas, the detail was changed for the better (both physically and financially) by drawing on the practical experience of the team. Very early on in the build we learned to place implicit trust in Marco’s judgement and skill. When problems do arise or, as Marco would utter “not a problem”, analysis and discussion will always resolve it. Our project was a bit unusual in that, by reason of budget, we chose to take on certain aspects of the work ourselves and to complete most of the final fit and finish. Working with many builders in this way could lead to confusion and friction but with Marco it was “not a problem”. What was a problem was that he expressed serious concern about the amount of work being left undone and almost had to be driven off site at the end!

Despite the inevitable upheaval, noise and muck, we have enjoyed the experience of working with Perrett & Family Builders and guess there aren’t many projects of our type where the clients can say that with sincerity.

If you were to ask us to recommend a builder, we would first have to decide whether you were worthy of their attention before we gave you the names of our new friends, the Perrett Family!
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From the initial arrangements for a quotation through to project completion, dealing with Marco and Emma has been a pleasure. The work was of a very high standard and the calm and organised approach Emma and Marco brought to the job resulted in a minimum of fuss and disruption and allowed us to carry on with our lives as normal throughout. Thanks for everything and P&F will definitely be our first port of call for future projects.

David & Alex Scholefield, Ashburton. Jan 2013

I’m not usually one for recommendations or testimonials since it’s a bit like a reference from an employer – full of nice bits but you wonder what’s not being said. But on this occasion I’m happy to break my own rules since, from beginning to end, Perrett & Family Builders delivered a faultless experience. There ARE only great things to say about them. No, honestly.

Here’s how it was for us, in nice bullet points (because that’s probably how they’d do it too, nice and easy to read, no hidden extras, and thorough):

– quote was written well and presented beautifully (more than professional)
– punctual, on budget and on time
– standard of workmanship (craftsmanship) was exceptionally high
– advice was given about other problems in our home (beyond the job in hand) which has led to further improvements
– Marco found our pet chicken (she’d been AWOL for 10 days until Marco called us to let us know she’d been found)
– have found a taste for Ian Dury and the Blockheads and downloaded Dylan’s Blood on the Tracks

Without doubt, we’ll use them again, and again.

My dad says that builders aren’t like they used to be. I’m now able to prove him wrong. Matt Farrah, Dartmoor, August 2012.

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“Perrett and Family Builders have been a great find. We’ve been really pleased with all the work that Marco has done for us. It’s particularly refreshing to find a builder who will go that bit further to ensure that a job is done perfectly, whilst still managing to come in on budget. Marco and Emma have been a pleasure to deal with, and Marco has been immensely helpful by offering his expertise and advice on other projects around the house. I can thoroughly recommend them, and will definitely be using them next time.” Paul Reynolds, June 2012

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“We were recommended Perrett and family builders by my daughter who had been so impressed by their work that she would not use anybody else. Having seen the work at her house I was reassured that any work done would be of a high standard.

We have used Perrett and family builders for a number of jobs now involving basic maintenance, plumbing and major landscaping. In every job done Emma’s paperwork has been informative and reliable. Marco’s work has been immaculate and his attention to detail is wonderful. He has the ability to visualise the end result and advise on how to achieve the best outcome.

We would thoroughly recommend Perrett and family builders for their care, quality of work and overall assistance they have given us.” Fawnia Randall

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“Marco of Perrett & Family Builders constructed a balcony at my house in Totnes. He guided me thoughtfully through all the stages of planning, design and construction. I appreciated his suggestions for the design which were always sympathetic to the style of the property. He was able to call on a very able engineer for the metal framework of
the balcony and oversaw all the work done by him.

All the work Marco has done on this project is of a very high standard.” Diana Batterham

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“We have been doing up our home over the last few years and have always used Marco….even delaying the second phase until he was available….he is neat and tidy (a novelty on building sites), efficient, thorough and a real perfectionist. He is a delight to have around the house.
Perhaps most importantly he is able to understand our overall vision for the project and contribute helpful, cost-saving and practical ideas.
All of the paperwork is delivered on time and in a clear and easy format. Emma is an excellent organiser and we are continually impressed by how thorough she is.
Having got other quotes, it is fair to say that Perrett & Family were not the cheapest around, but we would say that you get what you pay for and with Emma and Marco you get high quality craftsmanship, a great finish and a happy building site”. Emily & Will Burville

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“I dealt with Perrett & Family Builders as a Project Manager on a refurbishment project on a Grade II Listed house. They were very professional in their tendering process and when they started the work they overcame inevitable problems left by the previous builder without complaint or loss of time.
The work carried out was of a very high standard and they liaised with me at all times. They completed the work on time and within budget.

I would have no hesitation in recommending them for renovation/rebuilding works as their knowledge of building construction and regulations was excellent”. Steve Willerton FRICS, Associate Partner, Brown and Co.

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“What a facelift – absolutely brilliant. You have done a fantastic job and have been very nice to work with – thank you. I’ll be looking you up in the future if we need any more work doing”. Mr John Stuart.

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